team would look into it and get back me . I have no intention of shopping with them again so this is insulting. Dealing with her was absolutely unpleasant and ruined my Christmas shopping mood. Also there is no ONLINE return policy on their website. lty, grimy, old products by offering me a 10% discount then 20% discount to keep the items. If they keep up this poor service they'll be out of business. One day I hope I hear back from DJ's and they refund my stolen money. I ordered all my items online to my Australian shop and ship Account and used my international credit card. Faster to order items from Overseas!! People have expenses and work for a living yet David Jones supports a company that does not pay its employees. I had placed an order on their website for a rather expensive leather handbag as it was on sale at the time. Click & Collect Happiness is Free Shipping on all AU orders over $150 Easy 30 Day Returns Policy I don’t understand why dj couldn’t do it!! It, of course ,had its' arm and hand snapped off, as it had bounced around loose in the box. Clarity needed on US and AU men's shoe sizes, Very poor return policy and customer service. Was just about to buy something on David Jones online store, and seems there is no more Click & Collect option - only Parcel Pickup option or Delivery. I was told I could send the set back at my expense where it would have been assessed for a full refund or being offered a 20%...Read more, please how do i apply for staff discount on line. Such bad service from a large retailer. The item is STILL available to purchase online. Really annoyed. Not wanting to bother with the back and forth anymore as I had already wasted enough time and energy I accepted the refund. Then....item will not be delivered for at least 3 wks!!!! Don’t think it won’t happen to you, their online customer service processes are appalling. David Jones online is terrible, firstly it’s not mobil friendly and then the product pricing information is quiet often not up to date or the cart tab doesn’t even work. We are just consumers. Placed an order and was advised that stock levels were inaccurate and the item I ordered is not in stock but the product is still on the website? Many horrible dealings. It was in a cardboard box that had one single piece of tape over the flaps to stop it from opening. As far as I remember it automatically adds the bonus gift when you purchase the related item but as I also buy from Clinique store which gives you an option to select your samples, I am not quite sure. I pay $1.449 I went back to ask for a refund but they don’t have a second option in this case. To date, they have refused to return a single cent as they advised it is within their policy to do so and suggested that it may also be due to staff who do not understand the policy. So there you go – no more dashing up to their Market Street or Elizabeth Street stores at lunch; and say goodbye to placing a delivery order and having to make a side trip to the post office. Placed on wrist to see what it looked like, tried to get it working on the day given. Click and click offers shoppers the ability to purchase items online and then pick up them in store in a contactless manner. You cannot do this without incurring a $10 delivery fee, even though delivery is free to store card holders. After all this really? Elizabeth Arden Gift with purchase of $79 spend. Register now and take advantage of ProductReview's Brand Management Platform! She rudely said that I’m not allowed to pay for the merchandise at another department. ndication as to ETA due to "an unprecedented increase in enquiries". See latest David Jones reviews (page 1) Reviews. I sent an online query to customer service about their Pay Pal refund policy & received a generic response without even attempting to answer my question. It's only turned off until tomorrow to prevent Click and Collect orders being sold out before it even gets looked at during the first week of Clearance. They will give no i...Read more. They are doing it to themselves by not staying competitive. I would never have thought that DJ's would not refund my amount to the same account that I had original payed from. Called back to David Jones and they said a resolution? This time I didn’t get an email from DJ I only found out my items weren’t coming when I went on to track the order! With retail stores shutting down in Melbourne due to COVID-19, shoppers have the option to now use click and collect. Please do not make the same mistake I did! Extremely upset with the outcome. They didn't have stock which is misleading in the first place, then I was waiting weeks with no update. At each call they blame the supplier, LG, for not giving them the delivery details and I am told each time that the “matter has been escalated to the Resolution Team”. Your trust is our top concern. I also emailed them twice took along time for a reply. I always pay my online orders via Pay Pal so that I know that I'm covered if anything goes wrong. Bought a Clinique moisture surge with a bonus gift, no gift sent. I don't have a car and I'm in lockdown! As I am isolating, bought 2 ballet dancer Christmas decorations online. What an absolute joke! My lawyer said i should press charges on them.... Have made many attempts at buying clothing from David Jones online and almost every item they send me is of poor quality and needs to be returned. I order some clothing from their website and when I received them they were very low quality and didn’t look like the image online. This is a bummer - as there is a charge for Parcel Pickup ($10 unless order is over $100). :), Ordred gift online and gift wrapped. I only wear them ones, and I’ve noticed underneath the shoes leather was damaged. Once life goes back to normal I will definitely be back shopping in store. Again rang David Jones customer service, (they don't close till 6.00pm. BE WARNED!!! Very poor service especially now when people are relying heavily on online shopping. The price tag on the in store garment was an original...Read more. Write a review on ProductReview.com.au! As a result the set had been heavily damaged in transit. ❗️❗️❗️⚠️⚠️⚠️. They told me this 3 weeks after my initial item arrived. They refuse to honour it either way which is a load of S it was something I was always told you were to do in retail. Two months had gone past and there was still no update or estimation for when the order would be shipped so I asked for them to cancel my order which they ignore and said it would be sent once it arrived in their warehouse. Now they want me to keep it full price or send it back to them. To date, they have refused to return a single cent as they advised it is within their policy to do so and suggested that it may also be due to staff who do not understand the policy. thankyou. Thanks for that, just noticed lots of the good stock wasn't discounted heavily. Businesses that will stay open or close in Victoria's Stage 4 restrictions. further 25% off but then you risk missing out on what you were after. Calling David Jones to change name on click and collect order. I was told the team leader/manager would call me back that day. I finally received a reply but they said they would not co...Read more, Please be aware that David Jones has the sole discretion to remove the balance on your gift card at any time. It was not sent Express and caused significant inconvenience. I often shop at DJ's in store and I have purchased online several times. I have purchased thousands of dollars items and i was bullied. I’ve brought this situation up with them and they’ve stated that they can’t honour the pricing as it’s a different garment, now I’ve worked in retail and I know if it’s priced differently then you honour that price regardless the name on the packaging. Every order, items not available. They were quite expensive, why not wrap them in bubblewrap and use a box that fitted them better. You need to email people assist with your staff details and they will add it for you so it automatically applies. Parcel Pickup is just getting it sent to your Parcel Locker or the Post Office. Not only that, you can't even check stock availability of stores anymore. Called back to David Jones and they said a resolution? It was David Jones’s mistake and they need to take responsibility for their inability to correctly supply items ordered. 3 weeks today, I ring again and I am told someone will get back to you. Isn’t friendly. I was told that this is their policy and procedure and the only solution she could offer me was for me to purchase the bag again (at the full retail price) and they would then refund me the difference which is completely ridiculous and not feasible for the average person. published 9 months ago. After I placed this order i was going to purchase something else and then a card of mine declined which was a prepaid MasterCard so I used my VISA card it Would not except either after that so I did not purchase anything in the end. Sorry to hear about all these stories, they're a lot worse. I have read the earlier reviews and have also experienced the same in some cases. It has been 2 1/2 weeks since I received that reply and I'm still waiting for someone to contact me. I was appaled by the poor refund offered as well as their inability to fix an issue cause by their negligence. I will NEVER buy anything from them again, wow, pathetic. Please be careful when shopping with David Jones in future and always make sure you read their full policy before making any purchase. Upon receiving my order I got in contact with a customer service member efficiently on their live chat features and have been passed on to having to contact the returns team.
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