I ordered multiple stuff from a seller but nothing came after 3 month, I started a case to get the refund but the seller only refunded one of the many items and close the case, and he also stopped replying my message. I couldn’t tell you what happened with the shipping but if the item does eventually arrive, eBay’s advice is to –, Return the item and keep the refund Appreciate your views, thanks!! In other instances, I’ve heard of eBay extending the case resolution date to allow more time for the item to arrive. If the delivery note shows “Item delivered” and the customer claims it only partially arrived, should the seller be off the hook? I posted 2 pairs of shoes to a buyer. I recently ‘bought’ two deckchairs. Do I have any refund rights here myself? I realise it’s an unprecedented time for all but hope you can help? How often you have this dream can also tell you a lot about it. I ordered an item that never arrived, when trying to open a request I cant find the item by number or by name. If I refund the buyer due to USPS mail being lost, do eBay and PayPal return the item fees? So what should I do, please help! It is possible that you may have been targeted – the ’empty box’ scam, sadly, is a common one on eBay (more info here). Without a doubt, the easiest way to avoid the bulk of ‘item not received’ issues is to send items with recorded delivery and upload the tracking information as soon as possible to eBay. Hi i sent a phone and it has not arrived yet. – Send a replacement to the buyer, Alternatively, you can also ask the buyer to wait a little longer. This is especially the case for higher value items. I have a receipt from the post office saying it’s been posted 2nd class but does not have the address on the receipt as it wasn’t tracked. I’m cross as I’d specifically warned the buyer there were significant delays, and they wanted to go ahead. It seems very unfair that the seller should be out of pocket through no fault of their own, especially when they dispatch the sold items the same day and in good faith, often within an hour of selling them? If the buyer has already opened a case, eBay may allow a delivery extension. But the final decision always rests with eBay. Or maybe you just took the leap to start your own business, begin working as a freelancer, or take the job you've always wanted but doesn't pay quite as much as your old position. No more and no less. If the item is arriving late, I’d recommend asking the buyer to wait a little longer. https://www.ebay.com/help/policies/listing-policies/presale-listings-policy?id=4252 Yes, this is risky for you due to this. What of he receoves phone on a few days and refuses to return it too me..? Sorry to hear about your missing drone. Courier says item delivered and can’t help further. I would like an advice. You might be anxious about missing the chance to achieve something you've wanted for a long time, she says. Unfortunately, you may not get anywhere with eBay or the seller since it was confirmed by the courier as being delivered to the correct address. It is good practice for eBay sellers to upload an item’s tracking information as soon as possible. If you are unwilling to refund or replace, you shouldn’t be in business. I’ve switched from Royal Mail as their postage costs are too expensive for most bulkier items. Otherwise, I’d contact eBay. I recently placed an preorder on ebay item (ordered in Dec2019) that has a release date in Apr 2020. Buyer received the box but the only item in there was the empty drone box. Unfortunately, since you did not post the item with tracking, you are limited to these two solutions: – Refund the buyer When shipping items, be careful to carefully keep and store tracking details for future reference. Hopefully the item will be sent back and then you can offer to resend it to the buyer at an additional shipping cost. Why should I have to refund them. The student is probably not there as the Universities have been closed, the purchaser said that the recipient travels a lot. Thanks. If the post office can’t find them am I the seller obliged to refund the customer. If the seller does not have any kind of tracking information, the resolution is the same. It’s not an expensive item and the postage cost me twice the $25 it sold for, and now I’ve had the full amount taken off me to refund the buyer as well. I may be the only one that feels this ways, but I don’t think it’s fair that the seller looses out when the item is lost in transit. I’ve checked with neighbours they have not received the item on my behalf. Any idea what went wrong with the shipping and what should I do if the item does eventually arrive? Hi, Any ideas how they can advertise tracking for their services when they don’t actually provide any? What do I do? Hi, Unfortunately, the buyer is still within their right to ask for a refund but you can try and fight this. They seemingly never leave the home state, they make it to the first distribution center then it switches from the scheduled delivery to the vague "In Transit, Arriving Late" with no estimations. I screen shot the proof of delivery and there is no address on there, a signature that was just IDX and the name Smith. I askwd the seller firstly, so I opened a claim on ebay who closed it asap because of the tracking claiming the item was delivered. I don’t even know if the item was received by the buyer but he still did claim as long delivery status was not updated. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. All rights reserved. This means I’m out of pocket by the sounds of things. "Once you resolve this, that particular dream will likely stop," Cole says. No tracking wanted on the parcel, I find that overseas buyers don’t want tracking as it increases the cost of postage a lot. Seller sent me wrong item,contacted the seller and he admitted their mistake, asked him to take it back and replace it with the right item, or to refund me in case they don’t have the item, and he agreed to it. Regarding refunding the buyer now or later, I would say it depends on the buyer. Seller without shipping insurance will likely find themselves out of pocket for missing item transactions. Or clearing the cache? 1- Shipped an item and provided tracking info to seller, eBay & PayPal. After uploading tracking information for both items I received a message from one buyer saying that the tracking information was not his and where is his iPhone now! I have never seen such a shameless seller. As much as it is not possible for an eBay seller to ensure that all packages are delivered safely, on-time and to the correct address, there are a few ways to reduce the problems caused by missing items. Should I insure all my packages and require signature required delivery? Stating that the package never even enter US. Due to the current situation, I’ve heard of eBay extending the case resolution date to allow more time for the item to arrive. I shall continue to contact both companies, though I can’t understand why both their services seemed far more efficient during the lockdown than nowadays either? See ‘buyer obligations’ on the Money Back Guarantee page here. "I would caution someone who experiences disturbing dreams to a debilitating level (meaning that their dreams interfere with their ability to function normally throughout the day)," Muller says, "to not work on the meaning of their dreams." You could also ask the shipping company to investigate. Yes, they should refund the item if there is proof it never arrived (the tracking does not show delivered) and it is past the estimated delivery date. Hi so I ordered an item. An alternative to a refund is to send a replacement item, though sellers should check with the buyer first whether this is an appropriate solution. The tracking on my post office side stated arrived in US in July. The buyer has been of not help either. I asked them to check our communication, but still even though .. they took action against me after 24 hrs of contacting eBay and confirming to me that there is no issue. My son was in on the day that they say they delivered as he is home studying due to his university being closed due to co-vid . Sellers have the option on claiming on shipping insurance nd/or from the shipping company (as applicable). I'm Joe, the creator of Auction Nudge. The buyer would need to update their address on eBay first, of course. As mentioned in the article, “sellers without shipping insurance will likely find themselves out of pocket for missing item transactions”, Hi Gemma, I recently sold something via eBay & packed it up as normal to ship it off to the winning bidder. I bet plenty of sellers would agree with you! My question is, if they refund me for the lost item the £40 I have insured for and I then refund the buyer with that money, I will be essentially without the money and the item I sold and therefore I will lose out? Then I realised my mistake looking at the tracking receipts and immediately contacted the other buyer (who was expecting a plant) to explain the situation and when I checked the tracking the item had been received and signed for so politely asked them to return the iPhone to me and I would reimburse their expenses. Although tracking says they have been delivered. Pixie. That doesn’t make sense to me. Hi guys and gals, So this is not the first time it’s happened to me but i had an order where the tracking information on a USPS Priority mail package said “In Transit, Delayed” and was 2-3 weeks late. Your item is in transit. Did you provide this evidence to eBay? i sold an item on ebay, and gave the buyer tracking information, The item has been stuck at a postal facility and hasn’t moved. ... but I don’t think it’s fair that the seller looses out when the item is lost in transit. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. In this scenario, I would contact eBay. The seller does not have any liability for the missing item.
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